We start processing your order the same day you place it! After placing your order, you will automatically receive a confirmation email. However, your next update will only be sent once we create a shipping label with one of our logistics partners. This tracking update will be automatically emailed to you.

We know you're excited to receive your artwork, and we are just as excited to get it to you! However, we kindly ask that you wait at least 5 days before reaching out for an update. This helps our team stay focused on making sure your order is processed and shipped as smoothly as possible.

We truly appreciate your patience and support! ❤️

Europe Orders

We process orders within 3-5 business days (excluding weekends).

Once shipped, your order should arrive within 7-10 business days.

You'll receive a tracking number via email as soon as your order is on its way. If you have any questions about tracking, feel free to email support@fannur.com.

USA & Canada Orders

Processing takes 3-5 business days (excluding weekends).

Delivery within the USA and Canada usually takes 7-11 business days after purchase.

Your tracking number will be emailed to you once your order ships. If you need help with tracking, contact us at support@fannur.com.

Worldwide Orders

We ship to most countries where our trusted partners deliver.

Processing takes 3-5 business days, and shipping time depends on your location. Most orders arrive within 8-14 business days.

You’ll get a tracking number via email once your order is shipped. For any questions, email us at support@fannur.com.

Important Notes on Delivery Times

Once your order leaves our facility, shipping speed depends on customs clearance and local carriers. Delays may happen due to customs processing in your country.

Please keep an eye on your tracking number for updates. We work hard to get your order to you as quickly as possible, carefully packed for safe delivery.

1-Year Warranty & 100% Satisfaction Guarantee

At Fannur, we stand by the quality of our handcrafted artwork. Each canvas is carefully made in the Netherlands, Germany, and the USA to meet the highest standards. We take pride in our craftsmanship and believe every customer deserves complete peace of mind when making a purchase. That’s why we offer a 1-Year Warranty—completely free of charge.

With this warranty, we guarantee that your canvas will be free from material or workmanship defects under normal use for an entire year from the date of purchase. If your canvas loosens, tears, or breaks due to a manufacturing defect during this time, we will replace it with a brand-new canvas of the same design, size, and options—at no cost to you. Alternatively, we offer the option of a store credit for the original purchase amount, which can be used toward a new Fannur product of your choice.

Our only request? We want you to love your Fannur artwork as much as we do. If you ever experience an issue, simply email support@fannur.com with a brief description of the problem, a few photos, and let us know if you’d prefer a replacement or store credit. No stress, no hassle—just solutions.

Our commitment doesn’t stop there. Every order is handled with white-glove care from the moment you place it to the moment it arrives at your doorstep. Luxury should feel effortless, and your satisfaction is our priority.

Returns & Exchanges—Hassle-Free & Risk-Free

We understand that buying art is a personal decision, and we want you to feel completely confident in your purchase. If for any reason you are not absolutely in love with your artwork, we offer a 30-day return window for orders within Europe, the United States, and Canada.

No questions asked. If you decide to return your order, simply ensure it is in its original, unused condition and ship it back using your own label.

To start your return, just email support@fannur.com with your name, order number, and reason for return.

Once received, we will process your refund promptly—because waiting for your money back should never be a hassle.

For international orders outside of Europe, the United States, and Canada, all sales are final. However, if your artwork arrives damaged, simply send us a photo of the issue, and we will immediately send you a free replacement—no questions asked.

At Fannur, we believe in doing things right, because art should be enjoyed without worry. When you order from us, you are not just buying a canvas—you are investing in luxury, quality, and service you can trust.

We partner with top-tier logistics providers to ensure safe and reliable delivery. Depending on your location, your order may be shipped via UPS, DHL, FedEx, GLS, or other premium international carriers.

For international orders, we always ship DDP (Delivered Duties Paid)—so there are no surprise fees upon delivery.

Framed Canvas

Our Framed Canvases are crafted with premium materials and expert craftsmanship. Each piece features 100% polyester canvas that is hand-stretched over a sturdy pinewood structural frame, ensuring a taut and even surface for a high-end look. The decorative frame is made from 100% recycled plastic and finished with a clean, matte coating, enhancing its elegant appearance.

Designed for both durability and aesthetic appeal, our framed canvases come with easy-to-hang hardware, making them a perfect addition to any space. Sustainability is at the heart of our production—our partner is FSC-certified, the world’s most trusted mark for sustainable forestry. This ensures responsible sourcing and compliance with strict environmental and human rights standards. For every tree used, our partner plants three more, reinforcing our commitment to ethical production.

Gallery Wrapped Canvas

Our Gallery Wrapped Canvases are designed to bring vibrant, high-resolution artwork to life. The fine-textured, bright white canvas ensures accurate color reproduction and sharp details, making any design stand out. Each canvas is hand-stretched over a pinewood frame, creating a smooth, durable surface that is built to last.

We use eco-friendly, solvent-free HP Latex inks that meet the OEKO-TEX® ECO PASSPORT certification, ensuring that all dyes, chemicals, and auxiliaries used in the printing process are safe for human health and meet strict statutory requirements. Additionally, our printing process adheres to ECOLOGO® Certification to UL 2801, which evaluates environmental impact across the full product lifecycle, making it one of the most respected voluntary sustainability certifications worldwide.

Like our framed canvases, the pinewood stretcher bars are FSC-certified, ensuring responsible forest management and ethical production standards.

All our canvases are produced to the highest industry standards, ensuring long-lasting quality and durability:

• Eco-Friendly & High-Resolution Printing (Certified by OEKO-TEX® ECO PASSPORT & ECOLOGO®)
• 100% Polyester Canvas with a Matte Finish
• Fade, Tear, Water, Scratch & Warp Resistant
• Hand-Assembled Stretcher Frames Made from FSC-Certified Timber
• Solvent-Free HP Latex Inks
• Tested for Harmful Substances to Ensure Safety
• Sturdy, FSC-Certified Pinewood Frames
• Finger-Jointed Reinforced Frames for Extra Stability
• Comes Ready-to-Hang – Includes Sawtooth Hanger, Hanging Wire, and Nails

Our canvases are designed to be durable and long-lasting, resisting most scratches, smudges, and fingerprints. To keep your Framed Canvas looking its best for years to come, follow these simple care tips:

✔️ Dust regularly using a soft, dry cloth to maintain its vibrancy.

✔️ Keep away from direct sunlight to prevent color fading over time.

✔️ For light cleaning, use a slightly damp cloth—avoid soaking the canvas.

✔️ Do not use harsh chemicals or abrasive materials to clean the surface.

By following these care instructions, your artwork will stay as stunning as the day you received it!

We offer limited bulk pricing for orders of 10 or more pieces. If you're interested, please reach out to us at support@fannur.com, and we’ll be happy to discuss your request.