Returns & Refunds
Refund, Warranty, and Return Policy
We value customer satisfaction above all else. That’s why we offer a lifetime guarantee on the quality of our products, giving you peace of mind with every purchase. Below are the details of our policy.
Custom Orders and Cancellation Rights
Your order is only produced after you’ve made your choices and completed your purchase. This means all our products are custom-made, and for this reason, the right to cancel or return your order does not apply.
This means you cannot return your order. Each item in our collection can be customized with over 9 materials and sizes, so everything is made specifically for you.
Return Policy for Standard Products
For non-customized products:
- You have the right to return your product within 14 days of receipt, as long as it is in its original condition.
- Customized products, including paintings, cannot be exchanged or returned.
Return Shipping Costs
- The customer is responsible for the cost of returning the product.
- Once we receive your return, we will refund the purchase amount, including shipping costs.
Replacements
Our sales are final, and we do not replace items with minor variations in appearance. Replacements are only provided for products that are damaged or defective upon delivery.
To request a replacement:
- Email us at service@fannur.com.
- Include a photo of the damaged product along with unboxing photos (required for transport-related damage) and wait for further instructions.
- Provide proof of purchase to process the replacement.
Lifetime Warranty
We offer a lifetime warranty on the quality of our products. This warranty covers manufacturing defects under normal use.
Exclusions
- Damage caused by misuse or mishandling is not covered.
- Small variations in texture, finish, or color due to the handmade nature of our products are not covered by this warranty.